Return and Refund Policy
Our 30-day policy lasts.If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products cannot be returned. Goods for intimate or sanitary use if unwrapped, hazardous goods, or flammable gases or liquids will not be accepted.
Other items that cannot be returned:
* Certain products health and personal care products that have been opened or used, or have signs of use.
To make a return, you must present us with a receipt or proof of purchase.
Please s Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* Any item that is not in its original condition, is damaged, or has certain parts missing for reasons not due to our error.
* Any item that is returned more than 30 days after delivery purchase or 14 days after delivery if that first time frame is exceeded.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also notify you of our decision on whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or account. original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank . There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at info@ thegrandwarehouse.com.
Non-garment exchanges (if applicable)
We will only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to firstname.lastname@example.org.
Having simply been delicately tried on
The items being in perfect resalable condition and not having been used.
- Packaging not torn
If possible, try to open the packaging cleanly. You can reuse it in case of return, it's more convenient for you.
- Do not force
If the product is unfortunately too small, do not try to put it on completely at all costs. Lingerie is a relatively fragile product, and you could permanently damage the fabric.
- Leave the labels
Do not tear off the labels until you are sure you can keep the product. We will not be able to take back a product if the label has been torn off.
- Keep your underwear on
Keep your underwear on during the fitting. It is an additional guarantee to keep the garment in perfect condition.
- No perfume or cream
During the fitting, we ask you not to wear perfume, nor to have cosmetic products such as creams or oils on the skin
- Do not wash the product
Do not wash the product before or after trying it on. If necessary, hang it outside for a few minutes.
If you send us back a product that does not meet all the criteria, we will deduct the price of the product from any remaining refund.
If the returned item was identified as a gift when purchased and shipped directly to you, you will receive a gift credit equal to that of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift when purchased, or if the gift giver of the gift preferred to receive the item first to give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.
Before returning a product, you must write to us at email@example.com.
We cover the first return costs from Metropolitan France after contacting us by email to take your request into account.
Depending on where you live, the time it takes to receive your exchanged product may vary.
In the event that you are shipping an item worth more than €75, after our consideration, we you you should consider using a delivery service that allows you to track the shipment or purchase insurance from delivery. We do not guarantee that we will receive the item you return to us.
In all cases of return or refund request, do not send your product before we have taken it into account. Send us an e-mail to firstname.lastname@example.org, before any action of this type..